FAQs

1. Do I need an account to place an order?

No, you can place an order as a guest. However, creating an account with Lavissea allows you to:

  • Faster checkout
  • View your order history and status
  • Save your shipping information
  • Receive updates on new arrivals and special promotions

2. How do I know my order was placed successfully?

After placing your order, you will receive a confirmation email containing your order number and purchase details.

If you do not receive an email within a few minutes, please check your spam or promotions folder, or contact us at: service@lavissea.com

3. What payment methods do you accept?

We currently accept (if available):

  • PayPal

All payments are securely processed through trusted payment providers.

4. Is my payment information secure?

Yes. Our website uses SSL encryption and secure payment gateways to protect your personal and payment information during checkout.

We do not store your credit card information on our servers.

5. Is it safe to use my credit card on your website?

Absolutely. We use industry-standard encryption and secure payment processors to ensure your transaction information remains protected.

All sensitive payment data is securely encrypted during transmission.

6. How do I pay using PayPal?

At checkout, select PayPal as your payment method. You will be redirected to the PayPal website to securely complete your purchase before returning to our store.

7. Are there any exchange rate fees?

All transactions are processed in USD (U.S. Dollars).

If your credit card or bank account uses another currency, your bank may apply exchange rates or foreign transaction fees according to their policies.

8. What are your shipping & delivery times?

  • Processing time: 1–3 business days
  • Shipping days: 15–20 business days
  • Total delivery time: Processing Time + Shipping Days = 16–23 business days

Delivery times may vary depending on your location, customs processing, weather conditions, or carrier delays.

9. What are your shipping rates?

  • Free shipping on orders of $59.99 USD or more
  • For orders under $59.99, a shipping fee of $6.99 will be charged.

10. How can I track my order?

Once your order ships, you will receive a shipping confirmation email with tracking information.

You can track your order using the provided tracking number via a universal tracking website.

11. Which countries do you ship to?

Currently, we offer delivery services to the United States.

If shipping is unavailable to your location, we will notify you before processing your order.

For shipping inquiries, please contact: service@lavissea.com

12. What if I receive missing, damaged, or incorrect items?

If your order arrives damaged, incomplete, or incorrect, please contact us within 30 days of delivery at: service@lavissea.com

Please include:

  • Order number
  • Proof of purchase
  • Photos or videos of the issue
  • Your shipping address
  • Contact phone number

We will work quickly to resolve the problem.

13. Can I change or cancel my order?

If you need to modify or cancel your order, please contact us as soon as possible at: service@lavissea.com

Please include your order number and requested changes.

  • Orders that have not yet been processed may be canceled for a full refund
  • Once an order has been processed, packed, or shipped, it may not be canceled (please follow our return process)

14. Can I change my shipping address?

Shipping address changes may be possible if the order has not yet been processed or shipped.

Please contact us immediately at: service@lavissea.com

15. What is your return & exchange policy?

Please refer to our Return & Refund Policy page for complete information regarding returns, refunds, and exchanges.

Quick highlights:

  • 30-day return window from delivery
  • Unworn, unwashed, or gently tried-on items in resalable condition with original tags attached
  • Return shipping costs are generally the customer's responsibility (except for our errors)

16. How do I return an item?

To request a return, please contact our customer support team at: service@lavissea.com

Our team will provide return instructions once your request is reviewed and approved.

Please do not send returns to our corporate address — use the return warehouse address provided in your return authorization email.

17. Is my personal information kept private?

Yes. Your privacy is important to us.

Any information you share with Lavissea is kept private and secure. We do not sell, rent, or share your personal information with third parties except as necessary to process orders or comply with legal obligations.

For more information, please review our Privacy Policy.

18. How long does customer support take to respond?

Our support team typically responds:

  • Response Time: Within 24 business hours
  • Business Hours: Business Hours Monday – Friday, 9:30 AM – 7:00 PM (EST)

We appreciate your patience and will do our best to assist you as quickly as possible.

Contact Us

If you have additional questions, please contact us:

Company Name: Guangzhou Mantinghan Trading Co., Ltd.

Company Address: No. 1, Second Lane, Sanxing Road, Ningxi Street, Zengcheng District, Guangzhou City, Guangdong Province, China

Unified Social Credit Code: 91440118MADG5Q0Q6K

Postal Code: 511300

Phone: +86 177 2750 7537

Email: service@lavissea.com

Business Hours

Business Hours: Monday – Friday, 9:30 AM – 7:00 PM (EST)

Response Time: Within 24 business hours