Return & Refund Policy
Our Commitment
We stand behind the quality and fit of every piece we offer at Lavissea. Whether you've received a damaged item, need a different size, or simply changed your mind, we make returns straightforward and worry-free.
When You Can Return
Full Refund Available For:
- Orders lost during transit
- Damaged or defective items
- Products not matching the description
Return & Refund Available For:
- Unworn, unwashed, or gently tried-on items in resalable condition with original tags attached
- Incorrect items sent by us
- Items that do not fit as expected
All within 30 days of delivery, in original packaging.
Not Eligible For Return:
- Orders sent to an incorrect address you provided
- Items that have been worn, washed, altered, or damaged by the customer
- Intimate apparel (such as underwear, swimwear, or lingerie) for hygiene reasons
- Final sale items (clearly marked on product page)
Our Return Process
We want to make your return experience easy.
Step 1: Start Your Return
Contact us at service@lavissea.com within 30 days of delivery with:
- Your order number
- Item(s) you wish to return or exchange
- Reason for return
- Photos (if applicable for damages or defects)
Step 2: Receive Return Instructions
Within 24–48 hours, you will receive:
- Return authorization
- Designated return address (please note: do not send returns to our corporate address)
- Return shipping instructions
Please note: Return shipping costs are generally the responsibility of the customer, unless the return is due to our error (e.g., wrong or defective item). If you are returning due to fit or change of mind, we recommend using a trackable shipping method.
Step 3: Ship & Receive Refund
- Return items in original packaging within 14 days of receiving return authorization
- Refund will be processed within 3 days after inspection
- Refunds will be issued to your original payment method
- Original shipping fees are non-refundable (unless the return is due to our error)
Order Cancellations
- Before shipment: Cancel within 24 hours of placing your order for a full refund
- After shipment: Once an order has been shipped, it cannot be canceled. Please follow our return process after receiving the order.
Exchanges
We happily offer exchanges for the same product in a different size or color, subject to availability.
- Please contact us within 30 days of delivery to initiate an exchange
- Exchange shipping costs are covered by Lavissea for defective or incorrect items; for size/color exchanges, customers are responsible for return shipping
- Exchanges will be shipped after we receive and inspect the returned item
Why Customers Love Shopping at Lavissea
- 30-Day Return Window – Plenty of time to try on at home
- No Restocking Fees – Keep more money in your pocket
- Quick Refunds – Processed within 3 days after inspection
- Responsive Support – We're here to help with fit, sizing, and returns
- Thoughtful Packaging – Easy to reuse or recycle
Contact for Returns
If you have any questions about returns or refunds, please contact us:
Company Name: Guangzhou Mantinghan Trading Co., Ltd.
Company Address: No. 1, Second Lane, Sanxing Road, Ningxi Street, Zengcheng District, Guangzhou City, Guangdong Province, China
Unified Social Credit Code: 91440118MADG5Q0Q6K
Postal Code: 511300
Phone: +86 177 2750 7537
Email: service@lavissea.com
Business Hours
Business Hours: Monday – Friday, 9:30 AM – 7:00 PM (EST)
Response Time: Within 24 business hours
Important: Do not ship returns to our corporate address. Use the return warehouse address provided in your return authorization email.