Shipping policy
Our Shipping Promise
We currently focus on providing safe and reliable shipping within the United States.
Order Processing Time
All orders are typically processed within 1-3 business days after payment confirmation.
Please note:
- Orders are processed Monday through Friday
- Orders are not processed on weekends or holidays
- Processing times may be slightly delayed during peak seasons, promotions, or holidays
- Please carefully review your shipping address, product selection, and contact information before placing your order, as changes or cancellations may not be possible once processing begins
Shipping & Delivery Time
- Processing Time: 1–3 business days
- Shipping Days: 15–20 business days
- Total Delivery Time: Processing Time + Shipping Days = 16–23 business days
Shipping Cost:
- Free shipping on orders of $59.99 USD or more
- For orders under $59.99, a shipping fee of $6.99 will be charged.
Shipping times are estimates and may vary depending on:
- Destination
- Carrier delays
- Customs processing
- Weather conditions
- Holiday shipping volumes
Shipping Confirmation & Tracking
Once your order has shipped, you will receive a shipping confirmation email containing your tracking information (if available).
Tracking updates may take several business days to appear after shipment.
Customers will be able to track their orders throughout the entire delivery process.
Delivery Information
Orders are primarily shipped from our warehouse located in China and delivered by local postal services.
Depending on your location, packages may be delivered through:
- USPS
- UPS
If no one is available during delivery, the carrier may leave a notice with instructions for redelivery or package pickup.
Customs, Duties & Taxes
- All prices include applicable taxes
- No extra fees at delivery for U.S. customers
Tracking Responsibility
Customers are responsible for monitoring tracking updates and responding to any delivery or customs notifications when required.
We are not responsible for delivery issues caused by:
- Incorrect shipping addresses
- Unclaimed packages
- Failure to respond to customs or carrier requests
- Refused shipments
Lost or Delayed Packages
If your order has not arrived within the estimated delivery timeframe, please contact our support team at: service@lavissea.com
We will work with the shipping carrier to investigate the issue and help provide a suitable resolution.
Order Changes & Cancellations
If you need to modify or cancel your order, please contact us immediately at: service@lavissea.com
Please note that once an order enters the processing stage, we cannot guarantee that we will be able to make changes or cancellations.
Orders that have already been packed or shipped cannot be canceled.
Contact Us
If you have any questions about this Shipping Policy, please contact us:
Company Name: Guangzhou Mantinghan Trading Co., Ltd.
Company Address: No. 1, Second Lane, Sanxing Road, Ningxi Street, Zengcheng District, Guangzhou City, Guangdong Province, China
Unified Social Credit Code: 91440118MADG5Q0Q6K
Postal Code: 511300
Phone: +86 177 2750 7537
Email: service@lavissea.com
Business Hours
Business Hours: Monday – Friday, 9:30 AM – 7:00 PM (EST)
Response Time: Within 24 business hours